Fresh Desk - Twilio Bulk SMS Integration
Two-way SMS messaging
Supports both inbound and outbound SMS message
Ad hoc messaging
SMS Outbound Message Initiator
- Send bulk SMS messages to multiple customer at once
AI in creating Tickets or Threads
- Enter your Twilio Account SID.
- Enter your Twilio Auth Token.
- Click Save.
- Enter your Freshdesk domain i.e oappsxyz.freshdesk.com -
- Do not include http or https
- Do not provide some other domain which is not related to yours.
- Enter your Freshdesk API Key.
- Login in to your Freshdesk account.
- Click profile settings.
- The Freshdesk API key is displayed on the right side.
- Enter a phone name, example US Support , Sales etc
- Select the number.
- Type your message
- Click Send button.
Click the Twilio icon present in the left panel
Select the number.
Type your message
Click Send button.
Ticket detail view - Right panel
All set go, Explore Twilio Bulk SMS-Fresh Desk Integration integration and contact us For any support email@example.com
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