Twilio SMS for Zendesk

Twilio SMS for Zendesk


By integrating Twilio SMS MMS with Zendesk, you will benefit from the following,

Twilio SMS for Zendesk extension enables SMS/MMS communication within Zendesk modules.
  1.  Inbound / Outbound SMS Support.
    1. Send and Receive SMS within Zendesk
  2. Bulk SMS Support for Zendesk Contacts & Organisation modules.
    1. Send hundreds of SMS in one click.
  3. Templated SMS Support.
    1. Save unlimited SMS templates with Zendesk fields. 
  4. Automated SMS on any Zendesk workflow rules. - Coming soon
    1. Add webhook functions and automate the SMS.
  5. Customized messages.
    1. Send customized SMS with a single click.
  6. Instant Notifications within Zendesk
    1. Get notified instantly on inbound messages.
  7. 1-click install, no developer needed.
    1. Easy installation process.
Install Twilio SMS MMS for Zendesk by OAppS from the link, Install Now



Installation and Configuration Demo Video :





Step 1: Install the extension from the marketplace listing.




Step 2: After Installing the Zendesk Twilio SMS extension go to the Zendesk Support home page, and find Twilio SMS MMS for Zendesk by OAppS button in Left Nav Bar, click on the Twilio Icon to get the Enable Extension page.



Step 3: Click on Enable Button to Authorise Zendek and Twilio Services. After successful authorization, both the service will be tagged as Authorised Successfully. 

* Grab the Twilio Acc SID & Auth Token from Twilio login.



Step 4:
Twilio SMS for Zendesk - Add account in Channel Integrations : 
1 . Click on the Channel App Link, 


2. Click on the Zendesk -Twilio SMS extension.

3. Click on Accounts
4. Top right corner click on Add account.



5. Channel App Configured, go to Zendesk Support Home page and click on Twilio Icon in Left Nav Bar.




Step 5: Twilio SMS for Zendesk - Add Phone Number : 

Clicking Twilio SMS MMS for Zendesk by OAppS button in Left Nav Bar will open OAppS SMS Extension Settings Page.

1. Click on Add Phone Number to Add Phone number.

 
2. Click on the SMS Templates to Add Templates, you can save unlimited templates.




Step 6: Close the Settings window to access the Send SMS / Send Bulk SMS window,




Step 7: Sending SMS will create a New ticket or thread in Zendesk support. From SMS ticket view reply SMS can be sent back, both inbound and outbound SMS supported. 

Step 8: You can trigger Bulk SMS in one click. 




Install the extension and get back to us for any queries. help@oapps.xyz
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