Twilio SMS MMS extension for Zoho Desk

Zoho Desk - Twilio SMS MMS Integration

Key Points

  1. SMS and MMS Inbound and Outbound Support:
    1. Enjoy unlimited inbound & outbound SMS and MMS messaging services.
  2. Hassle-free Outbound Messaging:
    1. SMS Outbound Message Initiator to message any contact anytime.
  3. Intelligent Processor:
    1. AI in creating Tickets or Threads
  4. On-Track system:
    1. Instant Acknowledgement Support with customizable Message.

Install Now






Step 1


Prerequisites

1. Sign up for a Twilio account.
2. Make a note of your Account SID and Auth Token unique to your Twilio account.
3. Purchase Twilio phone number to be used for SMS. You can purchase a number under the Numbers tab of your Twilio account.





Step 2

Setting Up

1. Choose Department where the SMS to be converted as Ticket
2. Choose channel name as SMS or choose your own name
3. Choose the Profile to access
4. Agree Terms and conditions
5. Click Install




Step 3

Configuration

1. Go to Preference tab
2. Specify the Account SID from your Twilio account.
3. Specify the Auth Token from your Twilio account.
4. Click Save




Step 4

Setup SMS Configuration

1. Select the Twilio number from the Phone Number drop-down list.
2. Choose Acknowledgement reply if needed
3. Enter your Acknowledgement text to send to your customer
4. Click Save




Step 5

Authorize

1. Authorize Zoho Desk



All set go , Explore Twilio SMS - Zoho Desk Integration and contact us For any support help@oapps.xyz


    • Related Articles

    • Zoho Desk - Telnyx SMS Integration

      Key Points SMS and MMS Inbound and Outbound Support Enjoy unlimited inbound & outbound SMS and MMS messaging services Hassle free Outbound Messaging SMS Outbound Message Initiator to message any contact anytime. Intelligent Processor AI in creating ...

    • Pipedrive-Twilio SMS Integration

      Key Points Easy SMS Receive and send SMS text just in a few clicks. Record History Text logs are recorded under notes. Individual Messaging SMS sent from all Deals, Contacts, Organisation modules. Acknowledgments Get instant delivery reports. ...

    • Twilio Bulk SMS Multiple Number Support

      Key Points Multi-recipient support: Send bulk SMS messages to multiple customer at once. Multi-numbers support: Supports multiple Twilio numbers, allowing user to associate numbers with different departments. Intelligent Processor: AI in creating ...

    • Pipedrive-Ringcentral SMS Integration

      Key Points Easy SMS Receive and send SMS text just in a few clicks. Record History Text logs are recorded under notes. Individual Messaging SMS sent from all Deals, Contacts, Organisation modules. Acknowledgments Get instant delivery reports. ...

    • Pipedrive-Telnyx SMS Integration

      Key Points Easy SMS Receive and send SMS text just in a few clicks. Record History Text logs are recorded under notes. Individual Messaging SMS sent from all Deals, Contacts, Organisation modules. Acknowledgments Get instant delivery reports. ...