Key Points Quick sharing Generate Zoom meeting URL in the ticket details page and send it to the customer Easy-sharing Use audio, video, and screen sharing features to get a better understanding of customer's issue Multi-hosting Multiple agents in an ...
Key Points Keep-Track of Comments Video comments can be added as tickets in Zoho Desk. Instant reply Agents can reply through Zoho Desk On-Track with updates Comment replies will be added to the corresponding ticket as a thread Auto-update Agent's ...
Key Points SMS and MMS Inbound and Outbound Support Enjoy unlimited inbound & outbound SMS and MMS messaging services Hassle free Outbound Messaging SMS Outbound Message Initiator to message any contact anytime. Intelligent Processor AI in creating ...
Key Points SMS and MMS messaging SMS and MMS Inbound and Outbound Support Tickets and threads concepts Tickets and threads concepts implementation for SMS/MMS Incoming messages Incoming messages will be created as new tickets inside Zoho Desk Viber ...
Key Points Easy-access Access Active Campaign Contacts, Organisations Increase opportunities Create a New opportunity from a ticket. Grow your contacts Create a New contact from a ticket Auto-mapping Default contact mapping Install Now Step 1 ...