Viber Chatbot for Zoho Desk

Viber Chatbot for Zoho Desk

Key Points

  1. SMS and MMS messaging
    1. SMS and MMS Inbound and Outbound Support
  2. Tickets and threads concepts
    1. Tickets and threads concepts implementation for SMS/MMS
  3. Incoming messages
    1. Incoming messages will be created as new tickets inside Zoho Desk
  4. Viber from Zoho Desk
    1. Send direct replies to any Viber from Zoho Desk




Step 1


Setting Up

  1. Choose Department where the SMS to be converted as Ticket
  2. Choose channel name as SMS or choose your own name
  3. Choose the Profile to access.
  4. Agree Terms and conditions
  5. Click Install







Step 2

Authorize for Viber

  1. Authorize both Zoho Desk and Viber.






Step 3

Configuration

  1. Go to Preference tab
  2. Specify the Viber Api Key from your viber account.
  3. Click Save





Step 4

Viber App in Mobile

1. To join the Viber bot, please go to viber app in mobile and in top right corner their will be QR code scan option. By scanning the Viber bot's QR code, enduser can able to send messages to Viber bot. Connect the Viber bot with Zoho Desk and enjoy the extension.






Step 5

Direct Replies

  1. Send direct replies to any Viber from Zoho Desk






All set go , Explore Viber integration and contact us For any support help@oapps.xyz

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