Telnnyx SMS for Zoho Desk

Zoho Desk - Telnyx SMS Integration

Key Points

  1. SMS and MMS Inbound and Outbound Support
    1. Enjoy unlimited inbound & outbound SMS and MMS messaging services
  2. Hassle free Outbound Messaging
    1. SMS Outbound Message Initiator to message any contact anytime.
  3. Intelligent Processor
    1. AI in creating Tickets or Threads
  4. On-Track system
    1. Instant Acknowledgement Support with customisable Message




Step 1


Prerequisites & Setup

  1. Sign up for a Telnyx account.
  2. Make a note of your API KEY unique to your Telnyx account.
  3. Purchase Telnyx phone number to be used for SMS.
  4. Choose Department where the SMS to be converted as Ticket
  5. Choose channel name as SMS or choose your own name
  6. Choose the Profile to access
  7. Agree Terms and conditions
  8. Click Update
  9. Authorise Zoho Desk and Telnyx account











Step 2

Outbound Initiator & SMS Tickets

  1.  Reply can be sent through the editor window from the bottom of your desk page





Step 3

Reply from Right Panel and Reply Editor

1. Reply can be sent through the editor window in the right panel of the ticket detail view page.




All set go , Explore Telnyx integration and contact us For any support help@oapps.xyz

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