Zoho Desk - Telnyx SMS Integration
SMS and MMS Inbound and Outbound Support
Enjoy unlimited inbound & outbound SMS and MMS messaging services
Hassle free Outbound Messaging
SMS Outbound Message Initiator to message any contact anytime.
AI in creating Tickets or Threads
Instant Acknowledgement Support with customisable Message
Prerequisites & Setup
- Sign up for a Telnyx account.
- Make a note of your API KEY unique to your Telnyx account.
- Purchase Telnyx phone number to be used for SMS.
- Choose Department where the SMS to be converted as Ticket
- Choose channel name as SMS or choose your own name
- Choose the Profile to access
- Agree Terms and conditions
- Click Update
- Authorise Zoho Desk and Telnyx account
Outbound Initiator & SMS Tickets
- Reply can be sent through the editor window from the bottom of your desk page
Reply from Right Panel and Reply Editor
1. Reply can be sent through the editor window in the right panel of the ticket detail view page.
All set go , Explore Telnyx integration and contact us For any support email@example.com
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