Key Points Easy-access: Access Active Campaign Contacts, Organisations. Increase opportunities: Create a New opportunity from a tickets Grow your contacts: Create a New contact from a ticket. Auto-mapping: Default contact mapping. Install Now Step ...
Key Points Easy Add/Update Adding a timesheet entry from Zoho Desk to WorkflowMax. Auto-updates In a note, the description of the ticket will automatically be populated and you can update it if needed. Timeline tracking Time spent in the Zoho Desk ...
Key Points Keep-Track of Comments Video comments can be added as tickets in Zoho Desk. Instant reply Agents can reply through Zoho Desk On-Track with updates Comment replies will be added to the corresponding ticket as a thread Auto-update Agent's ...
Key Points SMS and MMS messaging SMS and MMS Inbound and Outbound Support Tickets and threads concepts Tickets and threads concepts implementation for SMS/MMS Incoming messages Incoming messages will be created as new tickets inside Zoho Desk Viber ...
Key Points Quick sharing Generate Zoom meeting URL in the ticket details page and send it to the customer Easy-sharing Use audio, video, and screen sharing features to get a better understanding of customer's issue Multi-hosting Multiple agents in an ...